.ticket-page{min-height:100vh;background:var(--bg-page)}
.request-head{position:static}.request-head .head-in{min-height:72px}.request-head .head-actions{margin-left:auto}.request-quit{font-size:.84rem;font-weight:700;text-decoration:none;color:var(--text-muted);padding:9px 12px}.request-quit:hover{color:var(--action)}
.ticket-main{padding:clamp(34px,6vw,72px) var(--gutter) 84px}.ticket-shell{max-width:900px;margin:0 auto}.ticket-card{background:#fff;border:1px solid var(--border);border-radius:28px;padding:clamp(25px,5vw,52px);box-shadow:0 26px 70px -55px rgba(36,27,51,.48)}
.ticket-stepper{display:grid;grid-template-columns:auto 1fr auto 1fr auto;align-items:start;margin-bottom:42px}.ticket-stepper>i{height:2px;background:var(--border);margin:17px 13px 0}.ticket-stepper>i.done{background:var(--action)}.ticket-step-dot{display:grid;justify-items:center;gap:6px;color:#8A8492;min-width:74px}.ticket-step-dot span{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:var(--bg-quiet);border:1px solid var(--border);font-size:.82rem;font-weight:700}.ticket-step-dot small{font-size:.72rem;font-weight:700}.ticket-step-dot.active{color:var(--text)}.ticket-step-dot.active span{background:var(--action);border-color:var(--action);color:#fff}.ticket-step-dot.done span{background:var(--bg-action-soft);border-color:#D9CDF2;color:var(--action)}
.ticket-screen[hidden],.ticket-success-screen[hidden]{display:none!important}.ticket-screen.active{animation:ticketIn .28s var(--ease) both}@keyframes ticketIn{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}
.ticket-eyebrow{font-size:.75rem;text-transform:uppercase;letter-spacing:.13em;font-weight:700;color:var(--action);margin:0 0 12px}.ticket-screen h1,.ticket-success-screen h1{font-family:var(--font-display);font-size:clamp(2.1rem,5vw,3.35rem);font-weight:700;line-height:1.02;letter-spacing:-.035em;margin:0 0 14px;max-width:720px}.ticket-subtitle{color:var(--text-muted);font-size:1.01rem;max-width:630px;margin:0 0 31px}.ticket-global-error{background:#FFF4F2;border:1px solid #E7C3BE;color:var(--danger);border-radius:14px;padding:12px 14px;margin:0 0 24px;font-weight:700;font-size:.84rem}
.ticket-category-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.ticket-category{appearance:none;border:1.5px solid var(--border);background:#fff;border-radius:18px;padding:18px;display:grid;grid-template-columns:46px 1fr;gap:14px;align-items:center;text-align:left;min-height:94px;cursor:pointer;transition:border-color .16s var(--ease),background .16s var(--ease),transform .16s var(--ease),box-shadow .16s var(--ease)}.ticket-category:hover{border-color:#CFC4E7;transform:translateY(-1px);box-shadow:0 10px 26px -22px rgba(36,27,51,.45)}.ticket-category.selected{border-color:var(--action);background:var(--bg-action-soft);box-shadow:0 0 0 3px rgba(90,50,176,.08)}.ticket-category-icon{width:46px;height:46px;border-radius:14px;background:var(--bg-quiet);display:grid;place-items:center;color:var(--text);transition:.16s}.ticket-category.selected .ticket-category-icon{background:#fff;color:var(--action)}.ticket-category-icon svg{width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.ticket-category strong{display:block;font-size:.96rem}.ticket-category small{display:block;color:var(--text-muted);font-size:.76rem;line-height:1.35;margin-top:3px}.ticket-category.selected small{color:#5A5270}.ticket-microcopy{color:#817A89;font-size:.8rem;margin:17px 0 0;text-align:center}
.ticket-back{appearance:none;border:0;background:transparent;color:var(--text-muted);padding:0;margin:0 0 24px;font-weight:700;font-size:.84rem;cursor:pointer}.ticket-back:hover{color:var(--action)}.selected-category-pill{display:inline-flex;align-items:center;gap:8px;background:var(--bg-quiet);border:1px solid var(--border);border-radius:999px;padding:7px 11px;font-size:.76rem;font-weight:700;margin-bottom:18px;color:var(--text-muted)}.selected-category-pill b{color:var(--text)}
.ticket-textarea-wrap{display:block;border:1.5px solid var(--border);border-radius:20px;background:#fff;overflow:hidden;transition:border-color .16s,box-shadow .16s}.ticket-textarea-wrap:focus-within{border-color:var(--action);box-shadow:0 0 0 4px rgba(90,50,176,.08)}.ticket-textarea-wrap textarea{display:block;width:100%;border:0;outline:0;resize:vertical;min-height:190px;padding:22px 22px 9px;font-size:1.05rem;line-height:1.55;color:var(--text);background:transparent}.ticket-textarea-wrap textarea::placeholder{color:#98929E}.ticket-textarea-hint{display:block;padding:0 22px 17px;color:#807A87;font-size:.77rem}.ticket-question-block{margin:24px 0}.ticket-question-label{display:block;font-size:.86rem;font-weight:700;margin-bottom:9px}.ticket-urgency{display:grid;grid-template-columns:1fr 1fr;gap:10px}.ticket-urgency label{border:1.5px solid var(--border);border-radius:15px;padding:14px 15px;display:flex;align-items:flex-start;cursor:pointer;background:#fff;transition:.16s}.ticket-urgency label.selected{border-color:var(--action);background:var(--bg-action-soft)}.ticket-urgency input{position:absolute;opacity:0;pointer-events:none}.ticket-urgency strong{display:block;font-size:.87rem}.ticket-urgency small{display:block;color:var(--text-muted);font-size:.74rem;margin-top:2px;line-height:1.35}
.ticket-primary{width:100%;border:0;border-radius:999px;background:var(--action);color:#fff;min-height:60px;padding:16px 22px;font-weight:700;display:flex;align-items:center;justify-content:center;gap:14px;cursor:pointer;transition:.16s;box-shadow:0 14px 26px -20px rgba(66,35,127,.8)}.ticket-primary:hover{background:var(--action-hover);transform:translateY(-1px)}.ticket-primary:disabled{opacity:.62;cursor:wait;transform:none}.ticket-spinner{width:20px;height:20px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:ticketSpin .8s linear infinite}@keyframes ticketSpin{to{transform:rotate(360deg)}}
.ticket-ai-card{background:var(--bg-action-soft);border:1px solid #DCD0F1;border-radius:20px;padding:21px 22px;display:grid;grid-template-columns:42px 1fr;gap:14px;margin-bottom:18px}.ticket-ai-spark{width:42px;height:42px;border-radius:13px;background:var(--action);color:#fff;display:grid;place-items:center;font-size:1.05rem}.ticket-ai-label{display:block;color:#6E5F90;font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.09em;margin-bottom:5px}.ticket-ai-card strong{display:block;font-size:1.02rem;line-height:1.48}.ticket-followup{display:block;margin:18px 0}.ticket-followup>span{display:block;font-weight:700;font-size:.86rem;margin-bottom:8px}.ticket-followup input,.ticket-contact-grid input{width:100%;border:1.5px solid var(--border);border-radius:13px;padding:13px 14px;outline:0;background:#fff;font-size:.92rem}.ticket-followup input:focus,.ticket-contact-grid input:focus{border-color:var(--action);box-shadow:0 0 0 3px rgba(90,50,176,.07)}
.ticket-contact-card{border-top:1px solid var(--border);padding-top:22px;margin:24px 0 18px}.ticket-card-title{margin-bottom:15px}.ticket-card-title strong{display:block;font-size:.94rem}.ticket-card-title small{display:block;color:var(--text-muted);font-size:.75rem;margin-top:2px}.ticket-contact-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.ticket-contact-grid label>span{display:block;font-size:.76rem;font-weight:700;color:var(--text-muted);margin-bottom:6px}.ticket-contact-grid label.invalid input{border-color:var(--danger);background:#FFF9F8}.ticket-consent{display:flex;align-items:flex-start;gap:10px;margin-top:15px;color:var(--text-muted);font-size:.77rem;cursor:pointer}.ticket-consent input{width:18px;height:18px;accent-color:var(--action);margin:1px 0 0;flex:none}.ticket-consent.invalid{color:var(--danger);font-weight:700}.ticket-privacy{text-align:center;color:#7E7885;font-size:.72rem;line-height:1.5;margin:13px auto 0;max-width:620px}
.ticket-success-screen{text-align:center;padding:8px 0 2px;animation:ticketIn .3s var(--ease) both}.ticket-success-icon{width:68px;height:68px;border-radius:50%;background:#E8F4EC;color:var(--ok);display:grid;place-items:center;margin:0 auto 22px;font-size:1.8rem;font-weight:800}.ticket-success-screen .ticket-subtitle{margin:0 auto 16px}.ticket-reference{display:inline-flex;background:var(--bg-quiet);border:1px solid var(--border);border-radius:999px;padding:8px 14px;font-size:.8rem;font-weight:700;margin-bottom:26px}.ticket-guide-card{text-align:left;border:1px solid #E5C28E;background:#FFF9EF;border-radius:20px;padding:19px 20px;display:grid;grid-template-columns:44px 1fr;gap:14px;margin:0 auto 18px;max-width:650px}.ticket-guide-icon{width:44px;height:44px;border-radius:50%;border:3px solid var(--guide);box-shadow:0 0 0 7px var(--guide-glow);display:grid;place-items:center;color:var(--guide);font-weight:800}.ticket-guide-card strong{display:block;margin-bottom:4px}.ticket-guide-card p{margin:0;color:var(--text-muted);font-size:.8rem;line-height:1.5}.ticket-guide-card b{color:var(--text)}.ticket-success-actions{max-width:650px;margin:0 auto;display:grid;gap:9px}.ticket-success-primary,.ticket-success-secondary{min-height:56px;border-radius:999px;text-decoration:none;display:flex;align-items:center;justify-content:center;font-weight:700;padding:14px 18px}.ticket-success-primary{background:var(--action);color:#fff;gap:14px}.ticket-success-primary:hover{background:var(--action-hover)}.ticket-success-secondary{border:1.5px solid var(--border);background:#fff;color:var(--text);gap:8px}.ticket-success-secondary small{font-weight:400;color:var(--text-muted)}.ticket-success-secondary:hover{border-color:#CFC4E7;background:var(--bg-action-soft)}.ticket-success-later{display:inline-block;color:var(--text-muted);font-size:.8rem;font-weight:700;padding:8px;text-decoration:underline;text-underline-offset:3px}
.ticket-help-strip{max-width:900px;margin:18px auto 0;display:grid;grid-template-columns:repeat(3,1fr);gap:1px;border:1px solid var(--border);border-radius:18px;overflow:hidden;background:var(--border)}.ticket-help-strip div{background:var(--bg-quiet);padding:16px 17px}.ticket-help-strip strong{display:block;font-size:.8rem;margin-bottom:3px}.ticket-help-strip small{display:block;color:var(--text-muted);font-size:.72rem;line-height:1.35}
@media(max-width:720px){.request-head .head-login{display:none}.ticket-main{padding:24px 12px 50px}.ticket-card{border-radius:22px;padding:24px 17px;box-shadow:none}.ticket-stepper{margin-bottom:32px}.ticket-step-dot{min-width:52px}.ticket-step-dot small{font-size:.64rem}.ticket-stepper>i{margin-inline:5px}.ticket-screen h1,.ticket-success-screen h1{font-size:2.15rem}.ticket-subtitle{font-size:.93rem;margin-bottom:24px}.ticket-category-grid{grid-template-columns:1fr}.ticket-category{min-height:86px}.ticket-urgency,.ticket-contact-grid{grid-template-columns:1fr}.ticket-textarea-wrap textarea{min-height:170px;padding:18px 17px 8px}.ticket-textarea-hint{padding:0 17px 14px}.ticket-help-strip{grid-template-columns:1fr}.ticket-help-strip div+div{border-top:1px solid var(--border)}}